Stampeaz uses USPS Priority Mail Flat Rate packaging for virtually all orders. This policy provides the fastest, safest and usually the most economical (carving blocks are heavy!) method for shipping. If you have a compelling need for a different kind of service, please let us know what it is and we will try to work with you. We try to have items in the mail the day following order receipt (Sundays, postal holidays and vacation times are obvious exceptions). In those cases, items are shipped just as soon as possible after whatever holiday/vacation is being celebrated. :)
Shipping rates for larger orders (bigger than the standard flat rate envelope) are typically less expensive than the shipping calculator thinks they will be for items shipping within the US. This is due in part to the regional flat rate options that are now available and I will take advantage of these options to ship by the most economical packaging method. So, don't be surprised if you get a partial refund for shipping charges if I'm using one of the boxes for your items. I can't automatically program these rates into the shipping calculator because they depend both on how large the package is and how far you live from Stampeaz.
You may return any items purchased from Stampeaz within 30 days of delivery for a full refund, excluding shipping. The product must be returned in the same condition in which it was received.
We will pay the return shipping cost, if the return is a result of our error -- it doesn't happen often, thank goodness, but it does happen from time to time! :)
Please contact us for specific instructions before returning any items.
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